May 30, 2008

Dear Phil,

Thank you for presenting Generations in Change at St. John's Mercy Hospital during Hospital Week.

You presentation was fun, interactive and informative. The flip chart activities allowed the participants to look at the biases we have and to open our eyes to the gifts co-workers from each generation bring to the workplace.

Thank you for participating in our Hospital Week events.

Sincerely,
Linda Kubiak
Manager, Educational Services

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June 25, 2008

Phil Bruno
Treat 'em Right
6786 China Lake
St. Louis, MO 63129

Dear Phil,

The response to your workshop has been very positive. Here are some of the comments from participants:

"The content was to the point and effectively presented. He was very professional, friendly, and used humility in his presentation."
Project Manager

"I thought that the content was greate and the delivery was very profressional and engaging."
Senior Executive

"i had a good time and learned some very important stuff!"
Graphic Artist

"Phil has an engaging style and elicits comfortable participation from participants."
Practice Leader

Thanks again for working with our group. I hope to see you again soon.

Sincerely, Steve Long
Director, Workforce and Community Development
St. Louis Community College

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October 12, 2007

Phil Bruno
Treat'em Right
6786 China Lake Drive
St.Louis, M0 63129

Dear Phil:

Thank you for agreeing to speak to the Northern California Chapter of Meeting Professionals International.

Your presentation "Generations in Change" delivered all that was promised and you kept our members engaged and entertained at the same time.

When we asked our attendees what they would put to use immediately we were told:

The only thing we could have done differently was to give you more time for Q&A. Phil, you left them wanting more and that's a good thing.

Thanks for coming all the way out to California and showing us how to Treat'em Right!

Sincerely,

Diane Schneidermann, CMP

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30 June 2006

Phil Bruno, President
Treat 'em Right
6786 China Lake Drive
St.Louis.M063129

Dear Phil,

We at Pfizer, St. Louis Laboratories would like to thank you for presenting "Generations at Work" during our Diversity and Inclusion Week.

Your presentation was both informative and entertaining and set the tone for our week of diversity and inclusion events. THe questions and comments after your presentation were most revealing, i.e., "this was fun; where can I learn more; can Phil return and present a deeper discussion on the subject of generations; and, does he do coaching too? This was just the kind of enthusiasm we needed to set the expectations for the remainder of the presentations and workshops.

Again, thank you for the participating in Pfizer's Diversity and Inclusion Week and contributing to a very successful week. We look forward to working with you again!

Sincerely,

Heather D. Day
President
St. Louis Women's Networking Group (SWNG) Executive Board

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July 21, 2006

Treat Em’ Right
Phil Bruno, President
6786 China Lake Drive
St. Louis, MO 63129

Dear Mr. Bruno:

As District Director for the St. Louis District of the Equal Employment Opportunity Commission, I would like to express my appreciation for your participation in the recent EEOC Technical Assistance Program Seminar held in St. Louis on July 18 and 19, 2006.

Your willingness to participate was greatly appreciated and your presentation helped to make our program a great success. Your presentation engaged the audience and provided them with valuable information about the generational changes within the workforce today. Both you and your presentation were well received by the attendees as evidenced by the evaluations I have included in this letter.

Let me say thank you for taking the time to contribute to the success of the overall program. Your presentation was a very valuable addition to the program. Again, thank you for your contribution to the success of our seminar.

Sincerely,

James R. Neely, Jr.
District Director

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November 10,2003

I have known Phil Bruno since 1990 when he was managing the Anheuser-Busch Tour experience, one of our local attractions. His drive for our industry brought the brewery giant to become a member of our CVC. He proved to be an effective leader in the St. Louis Attractions Association. His tenure as President resulted in a dynamic scholarship and internship program to welcome others into the Tourism/Hospitality industry.

At the SLCVC we have engaged Phil's services to train our Guest Service staff and motivate our management team. Another of his clients is one of St. Louis's largest attractions. The Gateway Arch host to more than 4 million visitors each year.

Phil has a unique blend of Fortune 500 experience and industry leadership. He has
down to earth common sense with the passion and enthusiasm to reach all audiences.

If you are looking for a speaker with credibility to engage your audience with fun
and real-time practical skills they can use immediately, then Phil Bruno is the speaker for you.

Sincerely,

Carole Moody
President

September 16, 2003

Phil Bruno
Treat 'em Right
6786 China Lake Drive
St.Louis.M063129

Dear Phil:

On behalf of the St. Louis Area Chapter of Meeting Professionals International and their Board of Directors, I would like to thank you for facilitating our recent Board Retreat.

Your assistance during the planning stages as well as flawless execution ensured a very successful retreat. We accomplished all of our objectives set for the retreat and had fun in the process.

Your presentation on generation differences was eye opening. I continue to use what I learned in both my personal and professional life. The exercises and interaction helped to solidify the differences in generations and how it affects our lives.

Again, thanks for being a part of the SLAMPI retreat and we look forward to working with you again in the near future.

Sincerely,

Stephen J. Schick
President
St. Louis Area Chapter of Meeting Professionals International

June 6, 2002

Phil Bruno
President, Tread Em’ Right
6786 China Lake Drive
St. Louis, MO 63129

Dear Phil:

I received positive feedback on virtually all of your workshops. Your enthusiasm, knowledge and insight made the learning experience enjoyable for everyone. I personally attended your Behavioral Interviewing workshop and echo those sentiments. Our employees were able to take the solid, practical information you provided and successfully apply those principles the very next day. With out a doubt, the customization you provided paid off empowering our employees to hire the very best candidates with confidence.

Finally, I want to thank you for your ingenuity, responsiveness, and enthusiasm. As a consultant, you consistently came up with innovative solutions and ideas that you routinely assisted in their successful implementation. You have been a valuable partner in helping our organization move toward its goals.

People are quick to say something when they are displeased, but do not always take the opportunity to provide positive feedback. Thanks for everything!

Sincerely,

Ronald L. Garrison
Director of Training & Development

UNBELIEVABLE!!!

Thank you for your fun and exciting programs, it absolutely mesmerized my staff.
Your common sense and down to earth approach is exactly what the doctor ordered.
My entire staff here at the restaurant was “flying high” following your
“Show Me Service” performances using characters and sensible practices to improve our guest hospitality and overall Total Customer Experience.

The results of the internal and external customer surveys you produced were worth their weight in gold. We have been able to identify our strengths and weaknesses so much, we hardly recognize our new selves. You showed us how to identify and anticipate the needs and wants of the customer. Exceeding their expectations is no more a thing of the past it is our future.

Motivation starts at the top, and your enthusiasm has motivated me to a new level.
I am now producing a newsletter to 6500 of my best customers. Getting my people involved with articles proves that they received your message and genuine interest in improving our Guest’s experience. You know that most food service employees take the customer for granted. That is a thing of the past, as we now know that all of us at LoRusso's hold our future close to our hearts. I cannot forget your approach and creative touch on how you involved all employees, it was fantastic.

Phil, you’ve been a great friend and asset to our business. We are looking forward to working with you in the near future.

Sincerely,

Rich Lorusso
Chef / Owner, Lorusso's Cucina

Dear Phil:

Thank you so much for graciously agreeing to present "Generations at Work"
at the recent Greater St. Louis labor Council Union Representatives' luncheon.
Your presentation was educational while being very entertaining. Your communication skills and engaging technique held everyone's attention and interest. Thanks to you, labor leaders who attended this meeting have relayed their appreciation to Delta Dental for sponsoring one of the best speakers they have ever had.

When organizations respect employees, realize their importance and "Treat
'em RighT", employees convey that same attitude towards customers - and
everyone wins. A priceless message!


Delta Dental
Vice President - Sales